Return Policy
Overview
This Return Policy outlines the terms and conditions for returns and refunds related to our terrace plant care services and resources. We aim to provide clear information about our return process and your rights as a customer.
Digital Content and Information
Our website primarily provides informational content, guides, and resources about seasonal terrace plant care. As digital content and information services, these are generally considered non-returnable once accessed. However, if you experience technical issues accessing our content, please contact us for assistance.
Consultation Services
If you have engaged our consultation services and are not satisfied, please contact us within 7 days of the service date to discuss your concerns. We will work with you to address any issues or provide appropriate resolution.
Refund Eligibility
Refunds may be considered in the following circumstances:
- Technical errors preventing access to paid content or services
- Duplicate charges or billing errors
- Services not delivered as described
- Other circumstances as determined on a case-by-case basis
Refund Process
To request a refund, please contact us with the following information:
- Your name and contact information
- Date of purchase or service
- Reason for refund request
- Any relevant documentation or details
We will review your request and respond within 5-7 business days. Approved refunds will be processed using the original payment method within 10-14 business days.
Non-Refundable Items
The following are generally non-refundable:
- Digital content that has been accessed or downloaded
- Completed consultation services
- Customized advice or recommendations
- Services rendered more than 30 days prior
Cancellation Policy
If you need to cancel a scheduled consultation or service, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
Disputes and Resolution
If you have a dispute regarding a return or refund, we encourage you to contact us directly to resolve the matter. We are committed to fair and transparent resolution of any concerns.
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
Contact Us
For questions about returns or refunds, please contact us:
Email: reachus@plozarinxex.world
Address: 4159 Alexander Way SW, Edmonton, AB T6W 1A8, Canada
Phone: +1 (780) 469-5485